Privacy policy

Last Updated: September 9, 2026

At Preslena, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.preslena.com, place an order, contact us, or otherwise interact with our online store.

1. Information We Collect

Depending on how you interact with Preslena, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Products viewed or purchased

  • Customer service communications

  • IP address

  • Browser and device information

  • Website usage and interaction information

  • Cookie and similar technology data

We collect information you provide directly to us as well as certain information collected automatically when you use our website.

2. Payment Information

When you make a purchase, payment information is processed through the payment providers available at checkout.

These providers may collect information necessary to authorize and complete your transaction.

We do not intentionally store complete payment card numbers on our own systems.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments and transactions

  • Provide order, shipping, and delivery updates

  • Manage returns, exchanges, and refunds

  • Respond to customer inquiries

  • Provide customer support

  • Maintain and improve our website

  • Detect and prevent fraud or unauthorized activity

  • Understand website usage and performance

  • Measure advertising and marketing performance

  • Comply with applicable legal and regulatory obligations

Where permitted by law, we may also use your contact information to send marketing or promotional communications. You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate our online store and understand how customers interact with our website.

These technologies may be used for:

  • Shopping cart and checkout functionality

  • Website security

  • Remembering preferences

  • Website analytics

  • Advertising and marketing measurement

  • Improving website performance and functionality

You can manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website.

5. Analytics and Advertising

We may use analytics and advertising services to better understand website activity, measure advertising performance, and improve our services.

Depending on the technologies enabled on our website, analytics and advertising providers may collect information through cookies, pixels, device identifiers, or similar technologies.

Under certain U.S. state privacy laws, some disclosures of personal information for targeted or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information even when no money is exchanged.

Where required by applicable law, eligible customers may have the right to opt out of these activities.

6. How We Share Personal Information

We may disclose personal information to service providers that help us operate our online store, including:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security providers

  • Professional and legal service providers

We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect our customers, business, property, or legal rights.

We do not sell personal information for monetary compensation.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records

  • Providing customer support

  • Managing returns and refunds

  • Resolving disputes

  • Preventing fraud

  • Maintaining business and accounting records

  • Complying with applicable legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or disclosed

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or data-sharing activities where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

Certain rights may be subject to legal exceptions, verification requirements, and eligibility criteria.

To submit a privacy request, contact us at info@preslena.com.

We may need to verify your identity before processing certain requests.

10. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to Preslena, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

We will process eligible privacy requests in accordance with applicable legal requirements.

11. Children's Privacy

Preslena is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These third parties operate under their own privacy practices and policies. Preslena is not responsible for the privacy practices of websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services they choose to use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Store Name: Preslena

Website: www.preslena.com

Email: info@preslena.com

Phone: +1 762-267-2089

Business Address:
14000 E Exposition Ave
Aurora, CO 80012
United States