Shipping policy

Last Updated: September 9, 2026

Thank you for shopping with Preslena. This Shipping Policy explains how orders placed through www.preslena.com are processed, shipped, and delivered within the United States.

1. Shipping Destination

Preslena currently ships orders within the United States.

Shipping availability is subject to the delivery address entered during checkout.

2. Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Pacific Time (Los Angeles)

Orders received after the applicable cut-off time will begin processing on the next applicable business day.

3. Order Processing Time

Orders are generally processed within:

1–3 business days

Our regular order processing days are:

Monday through Friday

Saturdays, Sundays, and applicable public holidays are not counted as processing days.

Processing begins after successful payment authorization and order confirmation.

4. Transit Time

After an order has been processed and shipped, the estimated transit time within the United States is:

6–9 business days

Our regular shipping and transit days are:

Monday through Friday

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

The estimated total delivery time includes order processing time and carrier transit time:

Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Delivery estimates are not guaranteed and may be affected by carrier delays or other circumstances outside our reasonable control.

6. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, delivery destination, available shipping method, and any applicable promotions.

If free shipping is offered, any eligibility requirements or conditions will be displayed on our website or during checkout.

7. Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been shipped.

Please allow time for the carrier's tracking system to activate and update after shipment.

If you need assistance with tracking, please contact:

Email: info@preslena.com

Please include your order number and tracking number, if available.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact information

If you notice an address error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.

9. Delivery Delays

Delivery delays may occasionally occur due to circumstances such as:

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us with your order number and tracking information so we can review the available shipping information and assist you.

10. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or delivery area

  • Other members of your household

  • Neighbors

  • Building reception or management, where applicable

  • Other safe delivery locations around the property

If you are still unable to locate the package, please contact info@preslena.com with your order number and tracking information.

We will review the available delivery information and assist with the appropriate next steps.

11. Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the shipping packaging, where applicable

We will review the information and provide an appropriate resolution in accordance with our Return Policy.

12. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this occurs, you may receive multiple packages and separate tracking information when available.

You will not be charged additional shipping fees solely because Preslena divides an order into multiple shipments.

13. Contact Information

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name: Preslena

Website: www.preslena.com

Email: info@preslena.com

Phone: +1 762-267-2089

Business Address:
14000 E Exposition Ave
Aurora, CO 80012
United States