Terms of service

Last Updated: September 9, 2026

Welcome to Preslena. These Terms of Service (“Terms”) govern your access to and use of www.preslena.com, including purchases made through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms and the policies published on our website.

1. About Preslena

Preslena is an independently operated online fashion retailer offering women's clothing, footwear, and fashion accessories.

Throughout these Terms, “Preslena,” “we,” “us,” and “our” refer to Preslena.

2. Use of Our Website

By using our website, you agree to:

  • Use the website only for lawful purposes

  • Provide accurate and complete information when placing an order

  • Not interfere with the security or operation of the website

  • Not attempt unauthorized access to our systems or customer accounts

  • Not use the website for fraudulent, abusive, or unlawful activities

  • Not introduce viruses, malicious code, or other harmful technology

We may restrict access to our website where reasonably necessary to protect our customers, business, systems, or legal rights.

3. Product Information

We make reasonable efforts to provide accurate information about products offered through Preslena, including:

  • Product descriptions

  • Product images

  • Sizes and measurements

  • Colors

  • Pricing

  • Availability

Actual colors or appearance may vary slightly because of photography, lighting, individual screen settings, or manufacturing variations.

Products, sizes, colors, and availability may change without notice.

4. Pricing and Payments

Prices are displayed on our website and may be changed from time to time.

Before completing a purchase, customers will have an opportunity to review the applicable:

  • Product prices

  • Discounts

  • Shipping charges

  • Taxes

  • Other applicable charges

  • Final order total

Available payment methods are displayed during checkout.

Orders are subject to successful payment authorization.

5. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted for fulfillment.

Orders may be subject to:

  • Payment authorization

  • Product availability

  • Order verification

  • Fraud prevention checks

We may refuse, limit, or cancel an order when reasonably necessary, including when:

  • Payment cannot be authorized

  • A product becomes unavailable

  • Customer information is incomplete or inaccurate

  • Fraudulent or unauthorized activity is suspected

  • An obvious pricing, inventory, or technical error has occurred

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

Preslena currently ships to eligible addresses within the United States.

Our standard estimated delivery schedule is:

Order Processing: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Our regular processing and shipping days are Monday through Friday.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.

Complete shipping terms are provided in our Shipping Policy.

7. Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error after placing an order, contact us as soon as possible at info@preslena.com.

We will make reasonable efforts to assist before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return Policy.

Returned products generally must be unused, unworn, and in their original condition with original tags and packaging where applicable.

Approved refunds are issued to the original payment method.

For complete return eligibility, procedures, costs, exclusions, and refund information, please review our Return Policy.

9. Order Cancellations

If you need to cancel an order, please contact info@preslena.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Eligible items may be returned after delivery according to our Return Policy.

10. Promotions and Discounts

Preslena may occasionally offer discounts, promotional codes, free shipping offers, or other promotions.

Promotions may be subject to conditions such as:

  • Eligibility requirements

  • Minimum purchase amounts

  • Product exclusions

  • Usage limitations

  • Expiration dates

  • Geographic restrictions

Applicable terms will be displayed with the promotion or during checkout.

Unless otherwise stated, promotional offers cannot be redeemed for cash.

11. Intellectual Property

Content available through the Preslena website, including our own text, graphics, logos, layout, and design elements, is owned by or licensed to Preslena unless otherwise indicated.

Certain products or website content may contain third-party trademarks, brand names, product names, images, or other intellectual property. These remain the property of their respective owners.

The appearance of third-party trademarks or brand names on our website does not transfer ownership of those rights to Preslena.

You may not reproduce, distribute, modify, scrape, republish, or commercially exploit protected website content without appropriate authorization.

12. Prohibited Activities

You may not use Preslena or our website to:

  • Engage in fraudulent or unlawful activity

  • Submit false or misleading information

  • Attempt unauthorized access to systems or accounts

  • Interfere with website security or functionality

  • Transmit malicious software or harmful code

  • Collect information about other users without authorization

  • Infringe intellectual property or other legal rights

  • Misuse payment systems or initiate fraudulent transactions

We may restrict access where we reasonably believe these Terms have been violated.

13. Third-Party Services

Our website may rely on third-party providers for services such as:

  • E-commerce functionality

  • Payment processing

  • Shipping and fulfillment

  • Analytics

  • Advertising and marketing

  • Website functionality

Third-party providers may operate under their own terms and privacy policies.

Preslena is not responsible for third-party websites or services that we do not control.

14. Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for more information about how we handle personal information.

15. Website Availability

We make reasonable efforts to maintain the availability, functionality, and accuracy of our website.

However, we cannot guarantee that access will always be uninterrupted, secure, or error-free.

The website may occasionally be unavailable because of maintenance, technical issues, security updates, third-party service interruptions, or circumstances outside our reasonable control.

16. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Preslena will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any consumer right, warranty, remedy, or liability that cannot legally be excluded or limited under applicable law.

17. Governing Law

These Terms are governed by the laws applicable in the State of Colorado, United States, without limiting any mandatory consumer rights that may apply based on a customer's location.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, business practices, technology, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

19. Contact Information

If you have questions about these Terms of Service, please contact us:

Store Name: Preslena

Website: www.preslena.com

Email: info@preslena.com

Phone: +1 762-267-2089

Business Address:
14000 E Exposition Ave
Aurora, CO 80012
United States