Refund policy

Last Updated: September 9, 2026

At Preslena, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible items may be returned in accordance with the policy below.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at:

Email: info@preslena.com

Please include your order number, the item you wish to return, and the reason for your return.

2. Return Eligibility

To be eligible for a return, items must generally:

  • Be unused and unworn

  • Be in their original condition

  • Include original tags and packaging, where applicable

  • Show no signs of washing, alteration, damage, or use

  • Include any accessories or components originally supplied with the product

  • Be accompanied by proof of purchase

Clothing and footwear may be tried on for fit but must remain in a condition suitable for resale.

Footwear should be tried on indoors and returned with its original packaging where applicable.

3. Non-Returnable Items

Returns may not be accepted for:

  • Items returned more than 30 days after delivery

  • Items that have been worn, washed, used, altered, or damaged after delivery

  • Items missing original tags or packaging, where applicable

  • Items marked as final sale or non-returnable at the time of purchase, where permitted by law

  • Items that cannot be returned for hygiene reasons after being opened or used, where applicable

These restrictions do not affect any rights you may have under applicable law regarding damaged, defective, or incorrectly supplied products.

4. How to Start a Return

To start a return:

  1. Contact info@preslena.com with your order number and return request.

  2. Wait for our customer support team to review your request.

  3. Follow the return instructions provided by our team.

  4. Package the item securely and send it according to the provided instructions.

Please do not send returned products directly to our business address unless our customer support team specifically instructs you to do so.

Returns sent without following the provided return instructions may experience delays in processing.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, where applicable

After reviewing the information, we will provide an appropriate solution, which may include a replacement, return, or refund.

6. Return Shipping Costs

For returns due to personal reasons, such as:

  • Change of mind

  • Incorrect size selection

  • Personal preference

the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item is confirmed to be damaged, defective, or incorrectly supplied, Preslena will provide an appropriate solution and cover reasonable return shipping costs where applicable.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for an approved refund to be processed. Additional time may be required for the refund to appear in your account depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

8. Exchanges

If you would like a different size, color, or eligible product, please contact us at info@preslena.com to determine the available options.

Product availability cannot be guaranteed.

For damaged, defective, or incorrect products, please contact us so we can review the issue and provide an appropriate resolution.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. Eligible products may be returned after delivery according to this Return Policy.

10. Contact Information

If you have questions about a return, refund, exchange, or damaged product, please contact us:

Store Name: Preslena

Website: www.preslena.com

Email: info@preslena.com

Phone: +1 762-267-2089

Business Address:
14000 E Exposition Ave
Aurora, CO 80012
United States